We at KRIVALOEX value our customers and aim to ensure satisfaction with our services. This refund policy explains the circumstances under which refunds may be issued.

Eligibility for Refunds

A refund request must be submitted within 30 days of your initial purchase.
The product or service must not have been used or consumed.
All refunds are subject to a 10% processing fee.

Non-Refundable Situations

Purchase of clearance or discounted items.
Failure to provide required documentation as proof of purchase.
Requests made after the stipulated refund period.

Refund Process

To initiate a refund, please contact our customer support via email at [email protected] with your order details and reason for the refund. Once your request is received and inspected, we will send you an email notification of the approval or rejection of your refund.

Approved Refunds

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 7-10 business days.

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact us at [email protected] or call us at (800) 555-0199.